Horizon Prime™: Delivering 911 Calls to Enterprise Security

A cloud-managed solution that ensures every 911 call is immediately delivered to your enterprise security team—across any voice or collaboration environment.

Horizon Prime™ enables organizations to route emergency calls directly to their internal security teams f, providing immediate awareness and the ability to coordinate on-site response. It works across both on-premises and cloud UC platforms, ensuring consistent emergency call handling regardless of your telephony environment. At the same time, calls are delivered with accurate location information embedded in the SIP header.

Key Capabilities:

• Security-first 911 call delivery: Ensures every 911 call is immediately routed to enterprise security for rapid awareness and response.
• Works across any environment: Supports on-premises, cloud, and hybrid UC platforms including Cisco, Avaya, Mitel, Microsoft Teams, and more.
• Real-time location insight: Provides accurate, up-to-date standards based location information.
• Immediate notifications: Alerts additional designated personnel the moment a 911 call is placed.