Horizon Assist™: Cloud-Based Emergency Call Routing for Modern Operations

Empower your command centers, healthcare networks, and security teams to call 911 on behalf of anyone, anywhere—with complete location accuracy and compliance.

When every second counts, Horizon Assist connects your organization directly to the right Public Safety Answering Point (PSAP) across the U.S. and Canada. Built for Global Security Operations Centers (GSOCs), telehealth, and remote service teams, it delivers secure, cloud-native 911 connectivity that enables your operators to route calls and share critical location data in real time.

Key Capabilities:

• Compliance-ready: Fully aligns with Kari’s Law and Ray Baum’s Act requirements.
• Call on behalf of others: Place 911 calls for remote workers, patients, or field staff anywhere in the U.S. or Canada.
• Dynamic location intelligence: Automatically routes calls to the correct PSAP based on the caller’s real-time location.
• Secure, redundant infrastructure: Built on the Everbridge platform for high availability and reliability.
• Multi-industry compatibility: Designed for healthcare, manufacturing, call centers, and enterprise security.