“One of the most surprising benefits of the platform is the drastic drop in calls to the IT Helpdesk. We recently had an unexpected outage at one of our sites. Straight away we sent an alert to those affected and followed this with regular status updates.

This proactive approach eliminated the usual deluge of concerned callers. Previously, our Helpdesk team would have been inundated with calls, saying the same thing over and over. Instead, we were able to focus on the problem in hand and fix it much sooner.”

Mitze Amoroso, Chief Information Officer, Archcare

“I have been pleasantly surprised by the fact that the software delivers on its promise and really is as easy to use as it’s claimed.

It’s really living up to that advertising and I am delighted that I’m getting the results. I’m able to use tools and communicate to all the regions that we operate in.

Most employees have responded positively to receiving information through the [SnapComms] communication channels, seeing it as a progressive and simple way to be kept informed.”

Ranuca Hamlet, Group Internal Communications Manager, Guardian Group

“The Owner Support team has been using the solution since 2014. It’s become central to how the team communicates, embedded into the everyday processes.

It saves time and simplifies things. Rather than staff having to switch applications, and then trawl through their emails, with [SnapComms] they receive relevant news straight to their screen. Our content is forced upon them… they can’t ignore it.”

Lisa Christie, Director of Owner Support, Holiday Inn Club Vacations

“It’s been more than two years since the Ticker tool was introduced at the University and has since become an integral part of the team’s communications. Staff refer to the Ticker for almost every enquiry, providing an instant response for students.

The ease of having accurate information constantly at eye level makes life a lot easier. It’s expedited our productivity.”

Nikki Sosa, Section Supervisor, Texas Tech

“Through introducing the solution, Ensyst has already seen a tangible improvement in their internal communications. Using Tickers instead of emails has resulted in 2000 fewer emails sent over their network.

This has meant faster times to address customer issues and improved internal workflows – as well as even more satisfied customers!”

Fred Celik, Service Operations Manager, Ensyst

“Calls to the helpdesk have also been reduced through users having more certainty around which systems were functioning as normal and which were experiencing issues.

Previously, people actually would call up and ask us if a program is up or not. They, for some reason, didn’t try the program and see for themselves. I’m never ever getting that since we’ve had [SnapComms]. People are not unsure of anything.”

Craig Tomberg, Systems Analyst – Technology Support, Jeppesen