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Partner with RedSky: Help Your Customers Meet NG911 Demands
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RedSky Enhanced Support Services

Support That Matches the Criticality of E911

RedSky Enhanced Support Services provide proactive, expert-led management and monitoring to ensure your E911 and safety solutions remain accurate, compliant, and operational at all times.

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Application Support Pro
(Level 1 & Level 2)

Best for: Organizations using E911 Anywhere and MyE911 that want day-to-day operational support

RedSky Application Support Pro provides hands-on management of your E911 environment, helping ensure accuracy, consistency, and compliance across users and devices.

What’s Included

  • Day-to-day administration of E911 Anywhere and associated products
  • Full lifecycle support—from implementation through ongoing maintenance
  • Monthly review and verification of PBX station reports against E911 data
  • Consolidated monthly reporting including support tickets, call data, and requested reports

Key Benefits

  • Cost-effective alternative to internal staffing and training
  • Reduced administrative overhead for IT and telecom teams
  • Ongoing validation that devices and users are correctly reflected in the E911 portal

Application Support Pro helps ensure your E911 environment stays aligned with operational changes—without adding complexity.

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Integration 2

Application Performance Monitoring (APM)

Best for: Enterprises running E911 Manager and MyE911 in mission-critical environments

RedSky Application Performance Monitoring goes beyond support—delivering proactive, daily oversight of system health and performance.

What’s Included

  • Remote monitoring of the E911 Manager application
  • Daily checks to confirm scheduled tasks, alerts, and system processes execute successfully
  • Identification and resolution of performance or ERC charge issues
  • Scheduled reports, daily checklists, and Quarterly Business Reviews (QBRs)
  • Value-added consultation for solution design, PBX integration, and E911 communications

Key Benefits

  • Early detection of issues before they impact emergency response
  • Improved reliability and uptime for critical systems
  • Confidence that E911 Manager is functioning as intended—every day

Application Performance Monitoring is ideal for organizations that cannot afford downtime, misconfigurations, or blind spots.

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Why Organizations Choose RedSky Enhanced Support

  • Purpose-built for emergency communications, not generic IT apps
  • Delivered by specialists who understand E911 compliance and risk
  • Reduces strain on internal IT, telecom, and security teams
  • Improves audit readiness, accuracy, and operational confidence
  • Aligned with the broader Everbridge resilience ecosystem

Enhanced Support Services ensure your RedSky deployment performs as expected—not just on day one, but every day after.

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Confidence, Every Day—not Just During an Emergency

RedSky Enhanced Support Services help organizations move from maintenance mode to proactive readiness—without adding internal burden.

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